F.A.Q.

If you have any questions about Lovely Bird hats, please ask before ordering.

Sizing: Sized hats are small 21-22 inch circ, Med 22-23 inch circ, large 23-24 inch circ.. You can get your hat size by measuring the circumference of your head the top of your forehead. Stiff felts tend to not have any give or stretch so please size accordingly.

Shipping Policy: Orders will ship within a week of your purchase.  Please allow up to two weeks for custom made hats.  

Returns and Exhanges: We will allow for exchanges within 10 business days, unless othwerwise noted on the product description. Customers pay shipping both ways for exchanges. The returned hat has to be in "new/ unused condition", or the exchange will not be honored. 

ALL CUSTOM ORDERS ARE FINAL SALE. THIS INCLUDES ALL ADDITIONAL CUSTOM EMBROIDERY, TRIMS, EMBELLISHMENT, AND BRANDED INITIALS ADDED TO YOUR HAT.

ALL SALE ITEMS ARE FINAL SALE.

We do not offer money-back returns. Lovely Bird trims and adorns each hat by hand upon your order, so we encourage you to ask any and all questions beforehand.

Thanks for your support!

Have a lovely day!